At Bag a Gift, we’re here to make gifting easy and special. Simply choose the perfect gift and we’ll take care of the rest.

🚚 Delivery
Delivery fees are calculated at checkout based on your location.

💐 Product Availability & Substitutions
All products are subject to availability. Due to the seasonal nature of flowers and certain items, substitutions may be necessary. We always aim to match the style, colour palette, and overall look as closely as possible. Significant changes will be communicated where possible.

🖼️ Product Images
Images are for illustration purposes. Flowers, packaging, and containers may vary slightly depending on availability. Props shown in images are not included unless stated.

💸 Pricing
Prices are subject to change without notice and are valid while stock lasts.

📝 Personalised Details
Please ensure all recipient names and card messages are correct. Messages will be printed exactly as submitted.

📦 Packaging
Packaging may vary based on availability, while still maintaining a beautiful presentation.

🔄 Returns, Replacements & Refunds
If you are not satisfied with your order, please contact us within 48 hours of delivery. We will assess the issue and arrange a replacement or refund where applicable.

❌ Exchanges
Exchanges are subject to product condition and availability, and may include collection and redelivery fees.

⚠️ Errors or Incorrect Orders
If you receive an incorrect or faulty item, please notify us within 48 hours so we can resolve the issue promptly.

📩 Communication
We may contact the recipient to coordinate delivery and ensure a smooth experience.