At Bag a Gift, our top priority is ensuring customer satisfaction. We want all our customers to be pleased with their purchase. In the unfortunate event that you are dissatisfied or have any issues with a product, we offer refunds. However, certain items have reasonable time limits and cannot be returned.
We take pride in the quality of our products and our policy is to examine each of them before shipping them out. However, if a damaged or faulty item is sent out do not hesitate to reach out to us via email by replying to the receipt. Remember to attach clear pictures of the damaged or faulty item. From there, we will organize a one-time collection of the item, inspect it, and refund or replace it accordingly.
We endeavor to be as transparent as possible. In accordance with the Consumer Protection Act, each of our products carries a six-month warranty covering manufacturing faults and defects.
Please take note that we do not accept any returns for a change of mind after 14 days. For eligible returns, contact us within 14 days of receiving your order and we will arrange for a collection. The cost of the courier service needs to be paid by the customer and will be deducted from the refund. It’s vital to ensure that the items are securely packaged in their original undamaged packaging when they are returned.
We strive to make the returns process as seamless as possible. For more information, please reach out to us at [email protected].
