At Bag a Gift, we take great care in creating and delivering every order. If something isn’t right, we’re here to help.

🌸 Fresh Flowers & Perishable Items
Due to the nature of fresh flowers and perishable gifts, these items cannot be returned. However, if your order arrives damaged or not up to standard, please contact us within 24 hours of delivery with clear photos, and we will gladly arrange a replacement or partial refund where applicable.

🎁 Non-Perishable Items
Non-perishable items may be returned within 14 days of delivery, provided they are unused and in their original packaging. Return courier costs will be for the customer and will be deducted from the refund.

🚚 Damaged or Incorrect Orders
If you receive a damaged, faulty, or incorrect item, please email us at info@bagagift.co.za with photos. We will arrange a once-off collection and offer a replacement or refund after inspection.

📅 Order Changes & Cancellations
Orders can be changed or cancelled up to 24 hours before delivery. Unfortunately, we cannot cancel or refund orders that are already prepared or out for delivery.

⚠️ Important Notes

• Flower varieties and packaging may vary slightly due to availability, but we always maintain the overall look and quality.
• We do not offer refunds for change of mind on perishable items.
• Delivery fees are non-refundable.